Terms & Conditions

PART A.  Website Use Agreement

Please read the following content carefully. The information and documentation provided via this website by Ultralink Solutions Pty Ltd, is a courtesy to our customers and prospective ones and may be used for limited purposes only, subject to the terms and conditions ("Terms") below. By accessing, downloading, copying, printing, or otherwise using any information contained herein you affirmatively agree to these Terms in their entirety.


Limited License to Ultralink Solution Materials

Materials from this website www.ultralinks.com.au are owned and copyrighted by Ultralink Solutions Pty Ltd. Unauthorized use of such Materials (e.g., information, design, documentation) may be a violation of Ultralink Solutions intellectual property rights or other applicable laws. You may distribute free copies of the documentation available at this website only to customers and prospective customers of Ultralink Solutions' products. Any other distribution to third parties is strictly prohibited unless you obtain written consent from us. You may not modify the Materials herein, delete or modify trademark or other proprietary notices. This Limited License, as well as the Materials, are non- transferable and does not give you any title or intellectual property rights to the Materials.


Your Submissions

Any remarks, suggestions, ideas or other material, information or communication you transmit or post on this website is deemed public and non- proprietary. You agree that Ultralink Solutions has no obligation with respect to it and has the right to copy, disseminate, incorporate and otherwise use the above communications and all data, images and other things embodied for any purpose, commercial or non-commercial. Any communications transmitted or posted by you that are threatening or otherwise unlawful, are strictly prohibited.
While our website allow you to comment or review on selected products, you must:
- not use a false email address or impersonate any person or entity- not be abusive, illegal, threatening of privacy, injurious to third parties or misleading


Linked Content

Portions of the Site (including, without limitation, advertisements) may involve linking to or using websites belonging to third parties. The Site may also provide you with links to access the sites of third party vendors or retailers including, without limitation, for the purpose of reviewing or purchasing items. We have no control over third-party sites, and all use of third-party sites is at your own risk. Additionally, we can't accept responsibility for any payments processed or submitted through such third party sites, or for the privacy policies of any such sites. Ultralink Solutions is not responsible for content or services available by means of such sites, we does not endorse any products or services offered by third parties and we urge our users to exercise caution in using third-party sites.The Site may provide allow you to obtain or view content from Google Maps or Google Earth. By using such functionliaty or such content, you agree to be bound by the applicable Google Terms of Use, a link to which is displayed on the Site.


Limitation of Liability

Ultralink Solutions does not warrant or guarantee:
- the accuracy or completeness of information available on website from its suppliers
- any defects will be corrected immediately or the website free from viruses or other contamination
Except where prohibited by law, we will not be liable to you for any loss, damage, liabilities or claims and expenses that you may suffer due to use of the Website, including use of any information on it. You use the internet and the Website at your own risk.


Disclaimer

We are not responsible for any incorrect or inaccurate content posted on the site. We take no responsibility for third party advertisements which are posted on this site, nor do we accept any responsibility for the goods or services provided by our advertisers. No advice or information, whether oral or written, obtained by you from us, shall create any warranty not expressly stated in these Terms. If you choose to rely on such information, you do so solely at your own risk. Some states or jurisdictions do not allow the exclusion of certain warranties. Accordingly, some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.


PART B. Customer Agreement

Product Availability

Important: due to licensing restrictions and support resources, Ultralink Solutions only cover customers in Australia and New Zealand. We reserve the right not to sell to person who is out of this area. If you insist to buy while locates in other countries, please contact our sales support first at sales@ultralinks.com.au, additional transportation fee maybe charged.


Delivery Fee

Delivery fee is shown in your shopping cart. It may vary based on your location, product weight and size of the items purchased. Shipping cost will not available for bulk orders (total weight >5kg), please contact and check with sales@ultralinks.com.au under such circumstances. Other orders can be placed directly with displayed shipping cost.


Delivery Time

If you're in Australia or New Zealand, orders placed and paid successfully before 5PM Monday to Friday will be shipped out within 2 business days if in stock. We will contact you if some one place order ahead that cause running out of stock, you can choose wait for shippment or cancel order and refund.
If your location is out of Australia or New Zealand, as product page declaration, we are under restriction to ship, there is no shipping cost available. If you place order before our confirmation, your order will be cancelled and refund.
Your order transit timeframe depends on your location, for items in stock:
- Australia metro areas, about 5 business days; regional areas about  6 - 7 business days, remote locations may up to 10 business days
- New Zealand about 5 - 10 business days
For preoder items which are out of stock, delivery time may up to 25 days.
We will send you e-mail updating parcel's consignment number and courier company name once your order is shipped out. Please note that these are estimates only, if you have questions, please email us at service@ultralinks.com.au.
As claimed earlier, if you are in countries other than Australia and New Zealand, we may not able to support your order, we reserve the right not to ship, suggest you first contact us at e-mail: sales@ultralinks.com.au for your inquiry. 


Change of Mind Returns

We support refund or exchange if below criteria is reached:
- request be proposed to us within 10 days after you received shippment.
- proof of purchase ( receipt, electronic online order invoice etc., )
- product (including manual and accessories) and packaging carton is in its original condition, resaleable condition.
Please contact us at service@ultralinks.com.au for such inquiry. Note that order delivery fees is non-refundable under such circumstance and buyer has to afford mail cost sending product back to our office first. 


Fault or Defect Returns

You can return the goods, request replacement or refund if you believe there is a fault or defect with the goods purchased within manufactuer warranty period.
Please contact us either by phone or simply write to customer service e-mail: service@ultralinks.com.au, give brief description of what's happening and your contact address, you're entitled to have it replaced if it fails to be of acceptable quality or have full refund. We will assess your request for the goods to be collected, after that replacement shippment or a refund will be arranged.
Goods may be accepted for return at the absolute discretion of Ultralink Solutions, if the failure is minor, we reserve the right to offer repair only.  If identified that there is no fault with the product or it is damaged through misuse, we may require you for reimbursement for costs incurred, including product assessment fees imposed by the manufacturer and transport cost.
For all returns and refunds, evidence of purchase is necessory.


PART C. PRIVACY POLICY

Ultralink Solutions respect the importance of your privacy, this statement discloses our general practices, including collection and use of personal information anytime you interact with our staff.


Collection and Sharing Personal Information

Ultralink Solutions may request personal information when you interact web site or contact our staff (i) to enable registration, access, customize online resources, communications; (ii) purchase or download datasheets or (iii) in connection with an inquiry. This information may include your name, address, phone number, e-mail address, contact preference and credit card or payment account information. We uses personal information collected to provide additional products, services and features that you may have requested. We also use personal information: (i) to develop and improve our products; (ii) for marketing, sales leads and advertising; and (iii) for internal research and analysis. Your personal information be accessible to Ultralink Solution and its affiliates. Also, Ultralink Solutions generally does not remove content from community spaces, and your posts may remain public after your account is closed. You are responsible for the personal information you choose to post on the Site.
You may choose to stop receiving our newsletters, marketing communications and product and service updates at any time by contacting our staff.


Personal Information Security

We are committed to protecting the security of your personal information. We use a variety of security measures to help protect your personal information from unauthorized access, use, or disclosure, only authorized personnel will have access to personal information stored.


Links to Third Party's Site

Our site may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. users should be aware when they leave an ourl website and to read the privacy statements of each and every website that collects personally identifiable information.

Social Media

You can use social plug-ins from various social media to share your opinion, feeling in our products or express your view on the site. Your browser will recognise that you are visiting as a registered user of these the relevant social media, and you are logged in to the account while accessing our sites, information will be shared with your personal account on the social media platform. For more information, you should visit the privacy policy of the relevant social media web.


Payment Security

To enhance web browse experience, secure SSL connection will be used only at necessory stage to process payment and personal account information, your data security is ensured with us. 
Payment details you provide will be encrypted (using SSL) before they are submitted to us over the internet. You will be providing credit or debit card information directly to payment gateway which process payment details and authorising payment. Information is not stored and controlled by Ultralink Solutions.